Return & Exchange Policy
At Adhya Designer Studio, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we are here to assist with returns or exchanges in a simple and straightforward manner.
Returns
We accept returns on most items within 14 days of delivery, as long as the product is in its original condition, unused, and with all tags attached.
- To initiate a return, please email us at contact@adhyadesignerstudio.com with your order number and reason for return.
- Upon approval, you will receive return instructions, including the return address.
- Customers are responsible for the return shipping costs unless the item is defective or the wrong product was sent.
Exceptions:
- Personalized or custom items cannot be returned.
- Items must be in their original packaging with no signs of wear, alterations, or damage.
Exchanges
If you’d like to exchange an item for a different size or color, we’re happy to help. Follow the same process as a return, and we’ll guide you through the exchange process.
- Once we receive the returned item, we’ll process your exchange and ship the new item to you.
- You will be responsible for the shipping cost of the exchanged item.
Refunds
Once your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method. Please note that the processing time may vary depending on your bank or payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@adhyadesignerstudio.com with photos of the damage or defect, along with your order number.
- We will cover the return shipping costs for damaged or defective items.
- We will either offer a full refund or send a replacement, depending on your preference and product availability.
How to Return Your Item:
- Ensure the item is in its original, unused condition.
- Contact us at contact@adhyadesignerstudio.com to initiate the return.
- Pack the item securely, and ship it back to the address provided.
- Once we receive the item, we will notify you of the next steps for either refund or exchange.
Shipping Policy
- Please note that return shipping is the responsibility of the customer unless the item is damaged or defective.
- Original shipping charges are non-refundable unless we made an error with your order.
Non-Returnable Items:
- Customized or personalized products
If you have any further questions about returns or exchanges, don’t hesitate to reach out to us at contact@adhyadesignerstudio.com.